Saturday, September 5, 2015


So, the appliance dealer seemingly couldn't get a replacement door for my fridge, so he offered me $100.00 to close the 'ticket'. I accepted, and with that money, ordered a new motherboard, CPU and memory for the 'media' computer.  Amazon did their usualy spiffy job of getting it to me, it was here when I got home from work last night.  Just for fun, I thought I'd install the memory, CPU and heat sink last night. I didn't feel up to the challenge of doing the whole job, so I thought I'd gut the case and install the new guts today.

Or, not.

The heat sink attachment set up is a new one to me. Instead of the old spring loaded clamp mchanism, this one has two spring loaded hollow pins that fit through two attach points on the heat sink, then snap into the motherboard. They're held in place by a second pin that gets pushed through the first pin to anchor it.

So, no new media computer today. I pinged AMD (the CPU manufacturer), to get a kit sent out, and let Amazon know that the order was missing a part. I received a reply from AMD saying they had opened a trouble ticket.
 This is an automatically generated email, please do not reply.
Dear Customer,
Thank you for contacting AMD Global Customer Care.
We have created a Customer Care Support account based on the details you submitted with your service request.
A separate email containing your service request reference number will follow.
Thank you for choosing AMD!
Best regards,
AMD Global Customer Care

This is an automatically generated email, please do not reply.
Dear Customer,
Your Service Request has been received and will be processed shortly.  Depending on the nature of your inquiry, further automated messages with additional instructions might follow.
Service Request: {ticketno:[xxxx4114]}
We thank you for your patience.
Best regards,
AMD Global Customer Care
 We shall see...

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